Last Updated: 4/08/2024

 

1) Introduction

 

Welcome to FluentFlow. Your privacy is paramount to us. This policy outlines our practices regarding your personal information and how we treat it, ensuring transparency and trust in our language learning application.

 

2) Acceptance of Privacy Policy

 

By using FluentFlow, you consent to the practices described in this Privacy Policy. Should you disagree with any aspect of this policy, please refrain from using FluentFlow. We collect various types of information, including:

• Personal Information: Identifiable details like your username, name, email, and password.

• Usage Data: Detailed information about how you interact with FluentFlow, including frequency of app use, number of messages sent, content of messages, and interaction with specific learning scenarios.

 

3) Use of Artificial Intelligence Features

 

In order to provide our Services, we work with a number of third-party service providers. These include:

 

a) OpenAI: OpenAI is used to provide Artificial Intelligence (AI) chat features within FluentFlow. As part of this, any information submitted through the AI features in FluentFlow is shared with OpenAI for processing. You can learn more about how OpenAI uses this information in their [Privacy Policy](https://openai.com/policies/privacy-policy).

 

Please remember to not submit any confidential, proprietary, or sensitive personal information when using these features.

 

Please note that these third parties may be located in other countries and your information may be processed outside of your jurisdiction. These third parties are contractually obligated to protect your data as outlined in this Privacy Policy.

 

4) How We Collect Information

 

We collect information about you in the following ways:

 

a. User-Provided Information: This includes information you directly provide to us, such as your username, name, email, and password when you sign up for FluentFlow, or any other personal data you willingly provide while using our services.

 

b. Automated Collection: As you interact with FluentFlow, we automatically collect certain information including:

 

c. Usage Details: As you navigate through and interact with FluentFlow, we automatically collect information about your usage patterns. This includes how often you use the app, the number and content of messages you send, and which learning scenarios you engage with.

 

5) How We Use Your Information

 

We use information that we collect about you or that you provide to us, including any personal information:

a. To present our Services and their contents to you.

 

b. To notify you about changes to our Services or any products or services we offer or provide through it.

 

d. Analyze app usage patterns to enhance our features and user experience.

 

e. To enable message processing: All text chats submitted through FluentFlow are shared with our vendor, OpenAI, for message processing and the AI features. This sharing of information is essential for the functionality of our service. We encourage users not to submit confidential, proprietary, or sensitive personal information through these channels.

 

6) Disclosure of Your Information

 

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our application, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our application policies, or protect our rights, property, or safety.

 

7) Data Security

 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal information transmitted to our application. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the application.

 

8) Changes to Our Privacy Policy

 

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the application. Your continued use of the application after such modifications will constitute your acknowledgment of the modified policy and agreement to abide and be bound by the modified policy.

 

9) User Rights

As a user of FluentFlow, you have specific rights regarding your personal data. These rights include:

 

a) Right to access and modify personal information: You have the right to access, correct, or update your personal information at any time. This includes your name, password, and email address. You can do this by logging into your account and making the necessary changes in your account settings.

 

b) Right to delete personal information: If you decide to delete your FluentFlow account, your personal information will be removed from our servers. Please note that once your account is deleted, the process is irreversible and any associated data, including learning progress, cannot be recovered.

 

These rights may be exercised in compliance with laws and regulations. Please be aware that exercising some of these rights, such as the deletion of your personal information, might impact your ability to use our services.

 

If you need help with exercising these rights, you can contact us at support@fluentflow.ai. Please note that for your protection, we may need to verify your identity before processing your request.

 

10) Contact Information

 

If you have any questions or comments about this Privacy Policy and our privacy practices, please contact us at support@fluentflow.ai.